FAQ

To place an order, simply browse our website and add desired items to your cart. Proceed to checkout, where you can enter your shipping and payment information. Follow the prompts to complete your purchase.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

Yes, we offer international shipping. Please contact our customer service team for more information and shipping rates to your location.

Our return policy allows for returns within 30 days of delivery for a full refund or exchange. Please review our Return and Refund Policy for detailed instructions and conditions.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

If you receive a damaged or incorrect item, please contact our customer service department immediately. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

Orders can be cancelled within 24 hours of placement. Please contact us as soon as possible if you need to cancel your order.

Yes, we offer a standard warranty on most of our products. Please refer to our Warranty Policy for more information on warranty coverage and terms.

We offer a combination of OEM (Original Equipment Manufacturer) and aftermarket parts, depending on availability and customer preferences. Each product listing specifies whether it is OEM or aftermarket.

You can contact our customer service team by phone at (888) 282-7476 or email at contact@firstusedautoparts.com. Our team is available during business hours to assist you with any questions or concerns.

Yes, we have a physical store location where customers can visit to browse our inventory and make purchases. Please refer to our Contact Us page for store address and hours of operation.

While we do not offer installation services directly, we can provide recommendations for local service centers or mechanics who can assist with installation.

Yes, you can check the availability of a specific part by using the search function on our website or by contacting our customer service team. We strive to keep our inventory updated regularly to provide accurate availability information.

Yes, we may offer discounts for bulk orders depending on the quantity and type of parts. Please contact our customer service team to discuss bulk pricing options.

If the part you need is not listed on our website, please contact our customer service team. We may be able to source the part for you through our network of suppliers or provide alternative solutions.

Yes, we conduct thorough testing and inspection of our parts to ensure quality and reliability. Our team of experts follows strict quality control procedures to maintain high standards.

While we provide product support and guidance, we recommend consulting with a qualified mechanic or technician for installation and troubleshooting assistance. Our customer service team can provide general advice and assistance as needed.

Yes, you can return a part within our return policy timeframe if it doesn't fit your vehicle. Please review our Return and Refund Policy for detailed instructions and conditions.

Yes, we offer a range of used and refurbished parts in addition to new parts. Each product listing specifies whether it is new, used, or refurbished.

We provide detailed product descriptions and compatibility information on our website to help you determine if a part is compatible with your vehicle. Additionally, you can contact our customer service team for assistance with compatibility questions.

If you encounter any issues with your order after receiving it, please contact our customer service team immediately. We are committed to resolving any problems or concerns to ensure your satisfaction.

We strive to offer competitive pricing on all our products. If you find a lower price for the same part from a competitor, please contact our customer service team, and we'll do our best to match or beat it.

Yes, you can sign up for our newsletter to receive notifications about new arrivals, special promotions, and exclusive discounts. Simply provide your email address on our website to subscribe.

We prioritize the security and privacy of our customers' data. We utilize industry-standard encryption and security protocols to protect sensitive information transmitted through our website. Additionally, we adhere to strict privacy policies and do not share customer data with third parties without consent.

Yes, we provide tracking information for international orders whenever possible. Once your order is shipped, you will receive a tracking number that allows you to monitor the status of your shipment online.

If you encounter any issues while using our website or experience technical difficulties, please contact our customer service team for assistance. We will promptly address any technical issues and work to resolve them to ensure a seamless browsing experience for our customers.

Yes, we offer customer rewards and loyalty programs to show appreciation for our loyal customers. Please inquire with our customer service team or check our website for details on how to participate and earn rewards.

Yes, we welcome feedback and suggestions from our customers to help us improve our products and services. Please feel free to contact our customer service team or leave a review on our website to share your experience and suggestions.